Chris Puetz, Senior Claims Specialist, Trainer, CBCS

A lot of accounts will try to self-handle minor things early on, some even work with a vendor for triage …but then the files don’t make it to CBCS until usually it’s too late to do much then.  This presentation will focus on the big claims or the ones carriers think are fraudulent. The issue, however, is that the small claims tend to be sleeper claims.